Thank you for purchasing from Agak Agak Nyonya.
In the rare event that our products fail to meet our commitment to quality, a refund may be offered at our discretion. We will endeavour to resolve all requests for refund within 7 business days of receiving the request.
We take complaint and feedback very seriously. If you are not entirely satisfied with your purchase, we're here to help.
If there has been an error by Agak Agak Nyonya whereby a wrong, damaged or spoiled product was delivered, we will provide you with a full refund on the product. Drop us an email within 7 days of receiving your product with your name, product number and reason for return (wrong product / damaged / spoiled). Please state the reason for your return as your email subject and do also include a picture of the product received.
We do not provide refunds for any other reason other than those stated above.
The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged item during shipment
The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team at firstname.lastname@example.org.
If you have any questions on how to return your item to us, contact us.